Question 1

How do I contact support?

Accepted Answer

Email Support@SoulSidesHQ.com with a brief description, device, app version, and (if relevant) screenshots.

Question 2

What is the typical response time?

Accepted Answer

We aim to reply within 1 business day. Urgent incidents are prioritized.

Question 3

How can I manage my subscription or request a refund?

Accepted Answer

For App Store purchases, manage or request a refund via Apple: Settings → Apple ID → Subscriptions, or reportaproblem.apple.com. Include your order number if you also contact us.

Question 4

How do I request data deletion or export?

Accepted Answer

Email Support@SoulSidesHQ.com with the subject 'Data Request' from the account email. We may ask for additional verification for security.

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